FAQ's

Whether our customer is investigating a phone system for 4 employees or 4000, we carefully analyze each situation.

Upon completion of our analysis we thoroughly educate our customers so they are able to make intelligent decisions that will serve their current and long-term needs.

	How efficient is/are the telephone and voice mail systems (remember, "time" truly is "money" in the business world)?
	Is there a distinction between integration and interfacing of the telephone and voice mail systems?
	Why do you focus so much on integration?
	Don’t all telephone and voice mail systems operate pretty much the same?
	Can I retrieve a caller once he/she has gone to my voice mailbox?
	Is the Caller-ID information passed onto transferred calls? Does it become part of my voice message?
	Can I have some calls answered by a live operator and other calls answered by the automated attendant?

	How efficient is/are the telephone and voice mail systems (remember, "time" truly is "money" in the business world)?
	Digital signal processing (DSP) has radically improved call processing efficiency. DSP-driven telephone and voice mail systems are now recognized as the most reliable and flexible on the market today. to the top
	Is there a distinction between integration and interfacing of the telephone and voice mail systems?
	A huge difference!! To understand the difference, think about an AM/FM radio: one device handles two different types of radio broadcasts. That’s integration. Now, compare that to two separate radios, one AM-only and one FM-only, tied together and wired into the same battery! That’s interfacing. Obviously, integration is preferable. to the top
	Why do you focus so much on integration?
	Remember, time = money! With true integration, you will experience NO DELAY when being transferred to a user’s personal voice mailbox. (On interfaced systems, there is always a delay, sometimes slight, sometimes loooooong!) Keep in mind that the more quickly the caller goes to voice mail to leave a message, the more efficiently you are utilizing your telephone lines. Again, time = money, especially if the caller used your 800/888 number to call in – remember, you’re paying for the call! to the top
	Don’t all telephone and voice mail systems operate pretty much the same?
	Far from it! Here’s just one example: Many (perhaps most) telephone systems require multiple keystrokes and hard-to-remember codes to perform simple tasks, such as picking up and transferring calls, retrieving voice mail, and setting up conferences. By contrast, the most progressive systems use single key, intuitive functions and interactive audible prompts to help you execute these everyday tasks. to the top
	Can I retrieve a caller once he/she has gone to my voice mailbox?
	On most interfaced systems, the answer is "no." Once the caller has been forwarded to your personal mailbox, you simply have to wait until he/she has finished leaving a message, then you can check it. On the most progressive, truly integrated systems, you can monitor your mailbox. This means that you will hear the caller leaving a message, and, if you choose, you can simply pick up the handset to talk to the caller, similar to screening a call using your answering machine at home. to the top
	Is the Caller-ID information passed onto transferred calls? Does it become part of my voice message?
	On many systems the Caller-ID info is lost when the call is processed, e.g. transferred to another extension. Most systems do not retain the Caller-ID name and number when the call goes into voice mail. Progressive, truly integrated systems not only display Caller-ID info initially, but also they embed the name and number and pass it along when the call is transferred or goes into voice mail. Automatically storing Caller-ID info within the voice mail message allows instant auto redial by simply pressing one key. Some systems even include electronic directories that allow you to store Caller-ID names and numbers permanently for future speed-dialing! to the top
	Can I have some calls answered by a live operator and other calls answered by the automated attendant?
	Yes. If you prefer to have your calls answered by a live operator, you can still take advantage of the advanced features offered by an auto attendant. Even the most efficient live operator sometimes simply has more incoming calls that he or she can handle simultaneously. The auto attendant can be programmed to back up the live operator by answering "overflow" calls on a pre-determined number of rings. Also, you may choose to have the live operator answer customer calls on your "front" or main lines. You can program the "back" lines to be answered by the auto attendant for calls such as vendors, spouses, or other personal calls that the operator should not have to field. The back lines are also used when users are accessing their messages remotely, let’s say, from their home or car, once again, not bothering the live operator to field calls. to the top

SCHEDULE SERVICE

At TELELINK Communications, Inc., requesting a service call is as easy as 1-2-3. Your request can be made by either:

All emergency service calls (e.g. system is down and customer can neither initiate nor receive telephone calls) have priority over standard (non-emergency) calls, as you would expect.

A Technical Communications Specialist is generally on site for emergency calls within 1-2 hours during normal business hours Monday through Friday, traffic and weather conditions permitting.

Standard service calls are usually scheduled for the following business day, unless customers request otherwise. If a service call has to be rescheduled, company policy states that it will be scheduled as the first call of the very next business day.

One of our professional Technical Communications Specialists (TCS) will be at the customer’s office on the set date.

The TCS reviews the list of work to be performed with the customer before beginning. Once the work has been completed, the TCS reviews the work order with the customer before leaving the premises.

The TCS leaves a copy of the work order with the customer, along with a survey which the customer may complete to share his or her comments about the service call.

Please remember the following resources available to you here on the site:

Help Desk/Quick Start Guides (especially helpful for those of you that can't find your manual!)
FAQ's: These are common questions we encounter when people are investigating a new system
Warranty Programs: Our superior TELELINK hardware warranty
Product Reliability Testing: How we go about selecting vendors and products
Product Checklist: How to compare systems on your own
How to set up a service call

The management at TELELINK is always eager to hear feedback from customers. – Please e-mail lori@telelinkcom.com with your thoughts and suggestions about our website.