Telelink Communications, Inc. - 703.810.8400, business, telephone, telephones, systems, system, business to business, northern VA, northern Va, Washington DC, Washington metropolitan, metro, metropolitan, Virginia, DC, Va, Md, MD, VA, Maryland, Baltimore, telephony, service, maintenance, phone , phones, telecommunications, telecommunication, telecomm, telecom, networks, network, networking, dial tone, local, long distance, internet, DSL, T-1, PRI, PBX, voice mail, voice data, cabling, cable, cables, ESI, IVX, Toshiba, Verizon, conferencing, teleconferencing, refurbished, refurbished phones, refurbished telephones, refurbished telephone, headsets, ACD, automated call distribution, integration, computer telephony integration, integration, convergence, consulting, service , maintenance, VOIP, voice over, voice over IP, Balto, Montgomery, PG, Prince Georges, Calvert, Howard, Reston, Arlington, Alexandria, Herndon, Fairfax, Loudon, Frederick, Prince William, call center, internet, technology, installation, data, application, consulting, turnkey, remote, telecommuting, router, modem

Schedule Service

At TELELINK Communications, Inc., requesting a service call is as easy as 1-2-3. Your request can be made by either:

	Calling the TELELINK Service Department directly at 703-674-5959, OR
	E-mail your detailed request to service@TelelinkCom.com.

All emergency service calls (e.g. system is down and customer can neither initiate nor receive telephone calls) have priority over standard (non-emergency) calls, as you would expect.

A Technical Communications Specialist is generally dispatched on site for emergency calls within 1-2 hours during normal business hours Monday through Friday, traffic and weather conditions permitting.

Two types of service options are offered at TELELINK: Maintenance PLUS and Standard service. Customers with Maintenance PLUS agreements receive priority scheduling, and service calls are usually scheduled within 24-48 hours, depending on time-sensitivity. For customers with Standard service (without Maintenance PLUS), service calls are usually scheduled within 48-72 hours, depending on time-sensitivity. If a service call has to be rescheduled, company policy states that it will be scheduled as the first call of the very next business day.

One of our professional Technical Communications Specialists (TCS) will be at the customer’s office on the set date.

The TCS reviews the list of work to be performed with the customer before beginning. Once the work has been completed, the TCS reviews the work order with the customer before leaving the premises.

The TCS leaves a copy of the work order with the customer, along with a survey which the customer may complete to share his or her comments about the service call.