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SCHEDULE SERVICE

At TELELINK Communications, Inc., requesting a service call is as easy as 1-2-3. Your request can be made by either:

Calling the TELELINK Service Department directly at 703-674-5959, OR
Faxing your detailed request to 703-733-0478 (service fax only), OR
E-mail your detailed request to service@TelelinkCom.com.

All emergency service calls (e.g. system is down and customer can neither initiate nor receive telephone calls) have priority over standard (non-emergency) calls, as you would expect.

A Technical Communications Specialist is generally dispatched on site for emergency calls within 1-2 hours during normal business hours Monday through Friday, traffic and weather conditions permitting.

Two types of service options are offered at TELELINK: Maintenance PLUS and Standard service. Customers with Maintenance PLUS agreements receive priority scheduling, and service calls are usually scheduled within 24-48 hours, depending on time-sensitivity. For customers with Standard service (without Maintenance PLUS), service calls are usually scheduled within 48-72 hours, depending on time-sensitivity. If a service call has to be rescheduled, company policy states that it will be scheduled as the first call of the very next business day.

One of our professional Technical Communications Specialists (TCS) will be at the customer’s office on the set date.

The TCS reviews the list of work to be performed with the customer before beginning. Once the work has been completed, the TCS reviews the work order with the customer before leaving the premises.

The TCS leaves a copy of the work order with the customer, along with a survey which the customer may complete to share his or her comments about the service call.

Please remember the following resources available to you here on the site:

Help Desk/Quick Start Guides (especially helpful for those of you that can't find your manual!)
FAQ's: These are common questions we encounter when people are investigating a new system
Warranty Programs: Our superior TELELINK hardware warranty
Product Reliability Testing: How we go about selecting vendors and products
Product Checklist: How to compare systems on your own
How to set up a service call

The management at TELELINK is always eager to hear feedback from customers. – Please e-mail lori@telelinkcom.com with your thoughts and suggestions about our website.