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VIP

All of ESI’s VIP PC applications let you combine the power of your ESI phone system and Microsoft Outlook to enhance communication in your day-to-day activities — including the ability to control calls and organize voice mail and contacts.

VIP (Visually Integrated Phone) comes in two “flavors”: the basic VIP and VIP Professional. Each configuration is licensed independently, with easy migration from VIP to VIP Professional. Each lets you intelligently do the following from your PC’s screen:

Manage your telephone calls
Manage your voice mail
Organize your contacts
Log all your inbound and outbound calls
Quickly program your ESI Feature Phone

With VIP Professional, you also get:

Enhanced, more informative user interface

Secure text-messaging

Auto-recording capability²

Compatibility with VIP PC Attendant Console, VIP ACD, and VIP Softphone

And, speaking of those other three products . . .

These independently licensed members of the VIP product family, all compatible with VIP Professional, add their own specific capabilities (click their links for more information):

VIP PC Attendant Console — Makes it easier for even the busiest attendant to handle call traffic efficiently.

VIP ACD¹ — Helps you improve the quality of your customer service when used with ESI systems with their built-in ACD (automatic call distribution).

VIP Softphone¹ — Lets you use your PC to connect to your ESI Communications Server from nearly any location with a broadband connection.

Regardless of your selected configuration, VIP is easy to implement. It connects to your existing local area network (LAN) and is non-invasive. There’s no need to upgrade the LAN or install Microsoft Exchange^® — thus avoiding a costly and impractical solution for the small to mid-size business. (VIP requires Microsoft Outlook 2000, 2002, 2003, or 2007.)

1. IVX S-Class Generation II requires optional Network Services Processor (NSP) installed at purchase; the other systems shown all have built-in NSPs. VIP Softphone is compatible with only ESI Communications Servers (except ESI-50L). VIP ACD is not compatible with the ESI-50L Communications Server, IP E-Class Generation II, or IVX S-Class Generation II. IP E-Class Generation II supports only original VIP feature set.
2. Auto-recording requires optional license.